Regulamin

1. Scope and provider

Nordova is provided by Danil Galeev, trading as Made By Expert, Peter-Behrens‑Str. 1A, 14469 Potsdam, Germany (“we”). These terms apply to all contracts concluded via nordova.io. Conflicting terms of users do not apply unless we expressly agree to them.

2. The service

Nordova generates texts for product listings (title, bullet points, description, care information and search terms) for selected marketplaces and languages, based on data you enter or on a public listing you provide. Texts are written with the help of AI models.

We check the results automatically against marketplace limits and rules. AI can still make mistakes. You must review every text before publishing it and are responsible for the content of your listings, including mandatory product information and the accuracy of all claims.

We do not guarantee that a marketplace will accept a listing, nor any particular ranking, visibility or sales.

3. Account

Using Nordova requires an account. You must provide accurate information and keep your password confidential. An account is personal and may not be shared with others.

4. Plans and quotas

Nordova offers the plans Free, Basic, Pro and Ultimate. Each plan includes a fixed monthly allowance of credits, as described on the pricing page. All plans use the same AI model.

• One listing is one generated description for one marketplace in one language. Only successfully generated listings are counted.
• A listing uses 1 credit. The allowance is a hard limit: when it is used up, further generations are possible only after the allowance renews or after an upgrade.
• On the Free plan the allowance renews every calendar month; on paid plans every month from the start of the subscription — on yearly plans, too, credits are granted monthly. Unused credits expire at the end of each monthly period.
• The free credits of the Free plan require a confirmed email address.
• On the Pro and Ultimate plans a finished listing can also be polished (one more editor pass). A polish uses 1 credit; if the listing stays unchanged or the polish fails, the credit is returned. A listing can be polished up to 3 times, with up to 30 polishes per day in total. No particular result of a polish is owed.

To prevent misuse, we may limit the overall daily use of the Free plan and the number of sign-ups per network per day. Once the daily free capacity is reached, further free generations are possible again the next day; paid plans are not affected.

5. Prices and payment

The prices shown on the pricing page apply, in euros, as a monthly or a yearly price depending on your choice. As a small business under § 19 UStG (German VAT Act), we do not charge VAT. Monthly plans are billed in advance for each month and renew by one month at a time until cancelled. Yearly plans are paid for 12 months in advance and end automatically after 12 months, without renewal; on yearly plans, too, credits are granted monthly. Payments are processed by Stripe.

6. Changes and cancellation

You can cancel a monthly plan at any time with effect from the end of the current billing period; there is no minimum term. Yearly plans run for a fixed 12 months and then end automatically, without you having to cancel. Until the end you can continue to use the plan; afterwards your account continues on the Free plan. Amounts already paid for the current period are not refunded unless the law requires it.

You can cancel in any of these ways:

• with the Cancel contract here button in the footer of every page, without signing in (§ 312k BGB). We confirm receipt of your cancellation by email straight away;
• in the billing portal under Account → Billing, where you can also change your plan;
• in text form, for example by email to [email protected] or through the contact form.

You can delete your account at any time. Both parties may terminate the contract for good cause without notice.

7. Right of withdrawal for consumers

If you are a consumer, you have a statutory right of withdrawal. The withdrawal policy with the model withdrawal form governs. In short:

• You can withdraw from the contract within 14 days of its conclusion without giving any reason, for example by email to [email protected], by letter or through the contact form.
• Before buying a paid plan you expressly request that we start performing straight away. If you withdraw afterwards, you owe compensation for the services provided until the withdrawal; once the contract has been fully performed, the right of withdrawal expires (§ 356 (4) and (5) BGB).
• Independently of the right of withdrawal, you can cancel a monthly plan at any time with effect from the end of the billing period; yearly plans end automatically after 12 months (section 6).

8. Your obligations

You may only enter content that you are entitled to use and that does not infringe the law or the rights of others. In particular, you may not:

• use Nordova to create misleading, unlawful or infringing listings;
• submit URLs of pages whose content you are not entitled to use;
• create several accounts to obtain additional free credits;
• access the service by automated means other than its intended interfaces, or try to circumvent quotas and security measures.

9. Rights to content

You keep all rights to the data you enter. You may use the generated texts without restriction; to the extent we hold any rights to them, we grant you a simple, unlimited right of use. We do not use your content to train AI models.

10. Availability

We aim to keep Nordova available at all times but cannot guarantee uninterrupted availability. Maintenance and circumstances beyond our control can cause interruptions.

11. Liability

We are liable without limitation for intent and gross negligence, for injury to life, body or health, and under the Product Liability Act. For slight negligence we are liable only for breaches of essential contractual obligations (obligations whose fulfilment makes proper performance of the contract possible in the first place and on which you may regularly rely), limited to the foreseeable damage typical for this type of contract. Otherwise our liability is excluded.

12. Data protection

How we process personal data is described in the privacy policy.

13. Changes to these terms

We may change these terms with effect for the future. We will inform you by email at least four weeks before changes take effect. If you do not object before then, the changes are deemed accepted; we will point this out in the notice. If you object, either party may terminate the contract.

14. Final provisions

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice of law applies only insofar as it does not remove the protection of mandatory provisions of the country of their habitual residence. If you are a merchant, the place of jurisdiction is our registered office. Should any provision be invalid, the remaining provisions remain unaffected.